Plaza Hotel is not ready to open. please close it.

I called the Plaza Hotel on 5/15/2008 at 11:55 PM to check if they had any rooms for one of our guests. I expected a PBX operator to answer the phone and then I would asked to be transferred to the Front Office. However, I go a recorded message saying:
“ all of our agents are busy, please stay on the line for the next available agent. Thank you for your patience”
Are you kidding me? Is this luxury hotel or Time Warner Cable?

I waited on line for more than 5 minutes and no one picked up. I listened to all kind of music. I listened all kind of cheesy cheap marketing.
How do you expect me to stay if I even cannot reach someone to make a reservation?

I know the Plaza is just opened, but really, If you are not ready to open a hotel DON’T do it.

Mandarin Oriental to open in Dubai

Mandarien Oriental Hotels Group will open new hotel in Dubai soon!

Blame No One

Blame No one

Expect nothing

Just do it yourself

******

some manager really wants to motivate his/her team:)))))

Middle level management is dying

Department and assistants’ departments’ heads are not getting paid enough in the hotel business. If you are front office manager or assistant front office manager, you make less money than front office supervisor or front office agent. Same thing apply to so many other departments.
Managers don’t earn over time. They can work 15 hours day and they still get paid the same amount of money. In the other hand, supervisor and agents get paid double when working over time. In results to this, the highest turn over rate in a hotel position is in assistant manager or department heads. After spending a year or tow in a position, department heads move on to another company to become assistant division head and that’s where they start making some money.
A general manager of a luxury hotel once said that he knew that his hotel was a training background and he did not mind the high turn over rate!! He said I got my money worth!
How it make you feel, when I night cleaner or banquet waiter, or even a door man comes to you with a problem with his/her pay check, and when you look at the amount paid, you see that he/or she get paid 3 times more than the department head???

Expedia

This is my fourth hotel in New York City where I had problems with all Expedia reservations. Expedia cares about nothing but selling more reservations. They don’t care about making their customers happy.
Fourth quarter in New York City is the busiest quarter of the year. And so many hotels close out some rooms' type for Expedia, hotles.com, and price line. Expedia still sell these rooms types to their guests. For example, we close our double bedded rooms in Thanksgiving, and Expedia still sell their customers the double bedded room. So I have guests coming to the front desk with Expedia confirmation to double bedded room. The Expedia mentality is to sell whatever they can sell and their customer will fight at the hotel to get whatever he paid Expedia for.
I promise you, at my next job, I will allow ZERO Expedia reservation in my revenue numbers.

Travel Agents

Can someone tell me why all travel agents eat while talking on the phone?

The Basic Principles for a Collaborative Workplace

I had a training session at my work place and we learned these 5 basic principles which are very useful:

1- Focus on the situation, issue, or behavior, not the person.
2- Maintain the self-confidence and self-esteem of others.
3- Maintain constructive relationships.
4- Take initiative to make things better.
5- Lead by example.
Try to use these every day, your work life will be very easy
The book we used is product of Achieve Global, Inc

Frist Conrad in Abu Dhabi

The Signing of Conrad Abu Dhabi, due to open in 2009, marks the brand's entry into the Uninted Arabic Emirates. Located on the Abu Dhabi Corniche and clad in curved glass, this striking hotel will have 380 guest rooms and 80 serviced apartments situated around private lagoon.

Egyptian President opens Four Seasons Alexandria

Within a seaside tower, the 118 guest rooms and suites of Four Seasons Hotel Alexandria are light and airy. Each has a private balcony, from which to absorb panoramic vistas of the Mediterranean or the glittering city. Designed by Pierre Yves Rochon, the rooms' and suites' classically chic décor is enhanced by traditional Egyptian accents and spacious Roman-style marble bathrooms. Varying in size, these deluxe accommodations offer supreme comfort for living, working and gracious entertainment.

The photo and the review from here.

Subway is a FAST food place

Subway is trying to convene us that it is not a fast food place like Burger Kings and KFC, but it is a restaurant. I don’t know how the marketing people at Subway expect us to believe it.
Subway is a good fast food place and it is not a restaurant unless they meet the basic detentions of a restaurant!!