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Friday, October 26, 2007

Middle level management is dying

Department and assistants’ departments’ heads are not getting paid enough in the hotel business. If you are front office manager or assistant front office manager, you make less money than front office supervisor or front office agent. Same thing apply to so many other departments.
Managers don’t earn over time. They can work 15 hours day and they still get paid the same amount of money. In the other hand, supervisor and agents get paid double when working over time. In results to this, the highest turn over rate in a hotel position is in assistant manager or department heads. After spending a year or tow in a position, department heads move on to another company to become assistant division head and that’s where they start making some money.
A general manager of a luxury hotel once said that he knew that his hotel was a training background and he did not mind the high turn over rate!! He said I got my money worth!
How it make you feel, when I night cleaner or banquet waiter, or even a door man comes to you with a problem with his/her pay check, and when you look at the amount paid, you see that he/or she get paid 3 times more than the department head???

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