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Showing posts with label Human Resources. Show all posts
Showing posts with label Human Resources. Show all posts
Friday, June 4, 2010
Thursday, June 3, 2010
Identify Your Employees' Hidden Talents
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| In today's economy, finding external talent to fill your company's needs isn't always possible. Nor is it always necessary. By paying attention and asking the right questions, you will likely discover many hidden talents among your existing employees:
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Wednesday, June 2, 2010
Tuesday, June 1, 2010
Tuesday, May 25, 2010
Speaking from a Podium
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MAY 25, 2010
4 Tips for Speaking from a Podium
The podium can be an intimidating place. Even seasoned public speakers feel anxious when standing in front of a microphone. Here are four tips for making your next speech from the podium hum with confidence:
- Keep your feet planted and stand up straight. This will convey poise and strength, even if that's not what you're feeling.
- Don't memorize. Unless the speech is very short, the anxiety of trying to remember your lines will only make your task harder.
- Find a place for your hands. Put your hands in one place — for example, on the sides of the podium — and then forget about them. You will bring them up naturally to gesture as long as they have a place to return to.
- Practice, practice, practice. Rehearse as many times as you can, in an environment as close to the real experience as possible.
Read the full blog post and join the discussion »
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Saturday, April 3, 2010
You might be in the hotel industry if...
- You might be in the hotel industry if...
- Going for cocktails and dinner is NOT your idea of a nice evening
- When someone asks you your exact job profile, you lie
- You get really excited about a 2% pay increase
- You sit in a cubicle smaller than your bedroom closet
- It's dark on your drive to and from work
- Communication is something your 'group' is having problems with
- You think everyone knows what ADR, BEO, REVPAR, YIELD, REVMAX means
- Your world revolves around ADR, BEO, REVPAR, YIELD, REVMAX
- You see a good-looking person and you know it's a visitor/guest
- Food left over from a banquet or meeting is an exciting day at lunch
- You forget what you look like in anything but a suit
- All the work you were hired to do gets done before 9 and after 5
- You're already late on an assignment you just received
- Your boss's favorite lines are:
- When you get a minute...
- your spare time....
- I have an opportunity for you...
- 50% of the people in your company don't know what ! you do :(
- The other 50% of the people in your company don't care what you do
- Vacation is something you roll over to next year, if you are allowed
- If you do go on vacation: You get a heart attack if you pay over $50.00 for a hotel room
- Change is the norm
- Nepotism is encouraged
- Six months is considered to be substantial longevity
- You dial '9' before the number no matter where you are calling from
- You smile and say 'good morning' to total strangers in the street
- Your toilet paper at home is folded in a triangle on the first sheet
- You answer the phone at home 'Hello this is...., how may I help you?
- You eat in hotel restaurants for fun
- You inspect your hotel room when traveling...
- Most of all, you read this entire list and understand it...
Friday, October 5, 2007
The Basic Principles for a Collaborative Workplace
I had a training session at my work place and we learned these 5 basic principles which are very useful:
1- Focus on the situation, issue, or behavior, not the person.
2- Maintain the self-confidence and self-esteem of others.
3- Maintain constructive relationships.
4- Take initiative to make things better.
5- Lead by example.
Try to use these every day, your work life will be very easy
The book we used is product of Achieve Global, Inc
1- Focus on the situation, issue, or behavior, not the person.
2- Maintain the self-confidence and self-esteem of others.
3- Maintain constructive relationships.
4- Take initiative to make things better.
5- Lead by example.
Try to use these every day, your work life will be very easy
The book we used is product of Achieve Global, Inc
Monday, June 11, 2007
Got people Skills?
People skills are the most important skills you have to look for when hiring new hospitality employee. The hospitality industry is one of these industries that require exceptional people skills. You don’t have to be friendly to be an engineer. You don’t have to smile if you are computer programmer. But working in a hotel, you have to smile, you have to be friendly. When hiring new employee specially those who have guests’ contact, you must look for the smile. Don’t look for computer skill or business experiences. You can teach everyone how to use the computer and how to create a spread sheet, but you can NOT teach them how to smile. If the new employee knows how to smile, everything should be easy to learn after that. Employees with good people skills will save your company a lot of money because with their skills they will know how to solve problems and they will make every guest happy. And when the guests are happy, they will return to your property with no extra ads costs or discount. Look for the employees with people skills, it will pay back.
Online Interviews
So many companies post their job opening on their website or on other website such as www.Hcareers.com for the hotels industry. It is great tools in the internet aura. Some companies ask you to fill out basic application such as your contact information and they give you the option to attache your resume. Other companies make you fill out everything including you job history, salary requirement, education, language and computer skills. And that is still fine because they may be afraid of virus attachment. Other companies are pushing it a little by adding few questionnaires to answers. They think that they are saving time by giving you bunch of interview questions online and you have to choose the answer. May be they are saving time but I assure you that they are loosing some good employees. I asked five good employees who work in one of the best hotel in the world. 4 of these five employees preferred faxing over a resume and cover letter, the fifth one said that if she had the time she would do it. The 5 employee agree that it discourages them from applying. I think this is very stupid system. How do they know you answer the questions and not you friend or any one else you know. Also, they don't see your facial reaction to the questions. They don’t see the gestures. Thy don’t see how calm or nervous the interviewee is. Technology is important in so many aspects of business, but human relations are still more important in hiring people.
Is training important?
Training is very important Tool Company must use to insure success to all new employees. Good companies have training manager who handle the training process to the new staff. And when I say training I don’t mean how to use a computer system or how to do the job you are hired for. They hired you because they know that you did the job or you can do it. The training I mean is that the introduction of the new hire to the company’s culture and philosophy. The new hire has to know what the goals of this company and what makes this company different to others. You have to let the new hire knows and believes that your company is different and better than any other company in your industry. This way the new employee will know that he or she has to drop any bad habits from their systems. I remember once, I worked for a great company in the hospitality industry. And I assure you that I did not go to my work station or started doing my job before 3 full weeks of training and orientation from HR. and after the HR orientations and training, I took 2 more weeks training in my department. They trained me how to great people, how to make eye contact, and how to answer the phone. I remember that my trainer told me “I know you have experience, but I want you to forget everything you learn outside this place and focus on what we are trying to do her.” When he told me these words, I knew for sure that I was going to have different job. I left this company and worked in 2 different places, and I assure you that the total training days for both jobs was less than 3 days. My training for the other 2 jobs was like that’s what we do and that’s how we do it and good luck! To tell you the truth, I hated both jobs and I hated the people in both jobs. These people have nothing but gossiping and talking about everyone behind their backs. I once shared an office with 3 employees, and they were the kings and queens of talking about other people; making fun of them; thinking everyone else is a stupid, and when one of the 3 employee leaves the office, the other 2 start talking about him/her. If these employees had the right training and if they were told that in this company we respect each other, they would never do such a thing. Training is important and it will pay you back. It will reduce your turn over rate. It will reduce your employees’ problems, and it will make your company more successful and profitable.
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