Simple five step plan for just about everyone and everything

The great Seth Godin wrote this simple post that summarizes every thing in 5 points.
The number of people you need to ask for permission keeps going down:
1. Go, make something happen.
2. Do work you're proud of.
3. Treat people with respect.
4. Make big promises and keep them.
5. Ship it out the door.
When in doubt, see #1.

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Be Different!

It is amazing when you visit a site and you tell yourself “ man, I seen this site before”.

the truth is that you did not seen this site, but you seen another one that looks almost the same. That tell you one thing, the people who created these sites did not thing out of the box. The built the sites so they could put it on the business cards!

Keep in mind this point; your company site must be different than other sites. Your visitors must feel that you have spent more time in your site to make it special.

It is not just a site.

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Speaking from a Podium

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MAY 25, 2010

4 Tips for Speaking from a Podium

The podium can be an intimidating place. Even seasoned public speakers feel anxious when standing in front of a microphone. Here are four tips for making your next speech from the podium hum with confidence:

1. Keep your feet planted and stand up straight. This will convey poise and strength, even if that's not what you're feeling.
2. Don't memorize. Unless the speech is very short, the anxiety of trying to remember your lines will only make your task harder.
3. Find a place for your hands. Put your hands in one place — for example, on the sides of the podium — and then forget about them. You will bring them up naturally to gesture as long as they have a place to return to.
4. Practice, practice, practice. Rehearse as many times as you can, in an environment as close to the real experience as possible.

Today's Management Tip was adapted from "Speaking from a Podium: Simple Tips to Get Started" by Daniel Kennedy.

Read the full blog post and join the discussion »

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You might be in the hotel industry if...

• You might be in the hotel industry if...
• Going for cocktails and dinner is NOT your idea of a nice evening
• When someone asks you your exact job profile, you lie
• You get really excited about a 2% pay increase
• You sit in a cubicle smaller than your bedroom closet
• It's dark on your drive to and from work
• Communication is something your 'group' is having problems with
• You think everyone knows what ADR, BEO, REVPAR, YIELD, REVMAX means
• Your world revolves around ADR, BEO, REVPAR, YIELD, REVMAX
• You see a good-looking person and you know it's a visitor/guest
• Food left over from a banquet or meeting is an exciting day at lunch
• You forget what you look like in anything but a suit
• All the work you were hired to do gets done before 9 and after 5
• You're already late on an assignment you just received
• Your boss's favorite lines are:
• When you get a minute...
• your spare time....
• I have an opportunity for you...
• 50% of the people in your company don't know what ! you do :(
• The other 50% of the people in your company don't care what you do
• Vacation is something you roll over to next year, if you are allowed
• If you do go on vacation: You get a heart attack if you pay over $50.00 for a hotel room
• Change is the norm
• Nepotism is encouraged
• Six months is considered to be substantial longevity
• You dial '9' before the number no matter where you are calling from
• You smile and say 'good morning' to total strangers in the street
• Your toilet paper at home is folded in a triangle on the first sheet
• You answer the phone at home 'Hello this is...., how may I help you?
• You eat in hotel restaurants for fun
• You inspect your hotel room when traveling...
• Most of all, you read this entire list and understand it...

3 Tips for Enduring the Trials of Entrepreneurship

Surviving the inevitable ups and downs of entrepreneurship can be tough, but persistence is an essential skill for an entrepreneur. Here are three tips for seeing your endeavor through:
Don't predict your own failure. It's easy to see everything that could go wrong. Instead of looking at all your possible future failures, focus on the task in front of you and make it a success.
Don't let your feelings get in the way. You may not feel like doing another draft of your business plan or making another pitch after you've heard "no" too many times. But do what you must despite how you may feel.
Lean on your partners. When you're having a bad day or feel like it's not worth all the effort, talk to your partners and share what you're feeling.

Today's Management Tip was adapted from "Lessons in Entrepreneurship from a Gay Father of Triplets" by Dan Pallotta.
Read the full post and join the discussion »

Don't Get Defensive, Ask Questions

When you are criticized or told "no," your instinct may be to immediately fight back and defend your position or project. Next time you face resistance, instead of articulating all the reasons why you are right or why your project should be funded, ask a few simple questions. Questions like, "Why did you say that?" or "What led you to that conclusion?" can help the other person rethink his assumptions and help you understand more about where he is coming from. Asking questions allows you to get beyond the immediate disagreement and deeper into what is driving each side.

Today's Management Tip was adapted from "Overcome Resistance With the Right Questions" by Kevin Daley.

Managers vs Leaders

It is very easy to be a manager; but it is very hard to be a leader who leads and develops people.
· Managers only look at what is happening today. They want the day to pass by.
· Leaders manage and look at the whole picture. They think about today because it will affect their tomorrow.
· Managers are selfish. They want to control everything so they can get credit for everything.
· leaders are unselfish. If they see a team member successes, it makes them feel proud.
· Leaders blame no one, but managers blame everyone.
· Managers think about their growth and career advancement.
· leaders work very hard to help their team members grow and advance.
· Managers give orders to the team.
· Leaders communicate and share information with the team.
So, are you a manager or a leader?

Daily Digest for Thursday Mar 26, 2009


Featured News
A Call for Immediate Action Regarding a Threat to Organic Food
Appointments & Promotions
Seasoned Designer Joins Apollo Renovation Team
Changes in the Rezidor's IR Organization
HFTP Extends Board Application Deadline to April 4
Preferred Makes Six New Appointments
Langham Promotes Katie Benson to Regional VP
Business & Finance
Change Coming for Australia's Major Owners
Hotel Investment Activity Across Canada Drops
Global Hotel Prices Drop 12%
Tropicana and Creditors Reach Agreement on Reorganization Plan
HREC Arranges Sale of Houston Hampton Inn
Holiday Inn Melaka Joins Earth Hour
Las VegasTakes Pro Meetings Stance
AHLA: Senator Will Not Support the Employee Free Choice Act
Starwood Hotels Moves Downtown
Hotel Openings & Acquisitions
Novotel to Open in Manado, Indonesia
Park Inn comes to Saudi Arabia and Oman
Homewood to Build in Birmingham Area
Equities Opens Hampton in Brunswick, GA
Aloft Deal for Chapel Hill, NC
Former Holiday Inn Now Doubletree Collinsville/St. Louis
Hotel Packages, Renovations, & Awards
Shangri-La to Launch CustomStay
Life Heritage Resort Hoi Debuts Life Spa
Chicago Ritz Unveils New Guestrooms and Suites
Millennium Bostonian Finishes $25 million Makeover
Doubletree in Times Square Hilton HHonors Reward Offer
Conference & Event News
Keeping Ahead in Current Economy is Focus at Controllers Conference
CHTA Sets Speakers and Agenda for Investment Conference
EMCVenues to Host MEET USA-MidWest - May 28 – 29
U.S. Travel Association Announces Six Finalists for Innovator of the Year
Products & Services
Bridgeport Conference Center Partners with UniFocus
A Customer’s Perception Starts in the Lobby
Convention & Visitor Bureau News
Sample Sumptuous Sonoma County
New Reasons to Visit Sonoma's Wine Country
Read more of today's headlines ...


Spas, Health & Fitness
Critical Steps to Open Your Spa Effectively
By Gary Henkin, President & Founder, WTS International
Spas are as susceptible as any service business to the challenges and pitfalls of today’s difficult economic environment. The perception was that spas and the luxury service segment (hotels, retail products, restaurants, etc.) were reasonably insulated to severe economic downturn. We know now that this isn’t the case, and spas are facing challenges that didn’t exist just six months ago. In order to position your spa to maximize the chance for operational and financial success, one should pay more attention today to the pre-opening and planning phases. Creating a delineative identity in combination with a well thought out timeline for opening will give your spa the best chance for a successful launch.
Read full story

Communication

Again,
What makes a hotel five stars is how the teams communicate among each other. What makes a five stars hotel different to another five stars hotel is the way its teams share the informations among themselves.

Luxury is service! It is not only amenity or location.

Luxury service is luxury communication,

How many times you stayed at a hotel and felt that all of its staff were confused?

How many phone calls you made just for an extra towel?

How many surveys and profile questioners have you answered hoping to get the room you like?

Luxury stay means smooth check in, check out and minimum phone calls to the front desk asking for your requests.

Encourage your employees to know your guests better.

Ask every department to share their knowledge about a guest with other departments.

Learn your guest preferences and communicate them. With every employee.
Don't just send an email with the subject line FYI.

Discuss the guests preferences, talk about them, come up with new ideas, and do your best to give every guest what he/ she asks for.

Every guest specially the repate one should have issues- free stay.

Hotel Executive

Daily Digest for Tuesday Mar 17, 2009

Featured News U.S. Travel Association Debuts Online Voting For Innovator of the Year Awards Business & Finance Wyndham Completes $46 Million Term Securitization HREC Arranges Financing of Doubletree, Dallas Interstate Hotels Reports 4Q Net Loss of $16.5 million Audit Report Raises Doubt About Lodgian's Ability to Continue as a Going Concern Leisure Travel Trends Slightly Upward ATTA Mission Delivers Sustainable Development Support to Jordan Hotel Packages, Renovations, & Awards Hyatt Place Recognizes Ultimate Host and Hotel Wyndham Named a '2009 DiversityInc 25 Noteworthy Company' Joint Venture Begins Renovation of Lexington Hotel Egg-ceptional Easter Breaks with Red Carnation Hotel Openings & Acquisitions Doubletree Columbus Debuts in Georgia Fort Lauderdale Grande Reflagged as a Hilton Langham, Yangtze Boutique, Shanghai Opening May 1st Conference & Event News HFTP Club and Controllers Conference HSMAI and the U of Denver Set Agenda for Ninth Annual Resort Conference Spring Meeting of HEDNA in Budapest Products & Services Lodging Interactive Launches Group 360 Hilton Garden Inn Lexington Partners with WRS Survey Reports Trends in Online Reviews Appointments & Promotions W South Beach’s New GM is Eduardo Fernandez Benchmark Appoints Peter Csikos Exec Chef Adam Hayes Appointed Exec Chef Grand Bohemian Hotel Read more of today's headlines ...

Sales & Marketing: Customer Loyalty Make the “G” and the “E” in GREEN Stand for “Guest Experience” By Rob Rush, CEO, LRA Worldwide As the definition of “green” intersects with “sustainable” and both mature in the marketplace, and it becomes abundantly clear that a “green” hotel needn’t detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required “cost of entry” practice in the future, not a marketing initiative; and b) Figure out how “green” can actually enhance the guest experience. Read full story