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Tuesday, March 17, 2009

Hotel Executive


Daily Digest for Tuesday Mar 17, 2009

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Sales & Marketing: Customer Loyalty

Make the “G” and the “E” in GREEN Stand for “Guest Experience”

By Rob Rush, CEO, LRA Worldwide
As the definition of “green” intersects with “sustainable” and both mature in the marketplace, and it becomes abundantly clear that a “green” hotel needn’t detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required “cost of entry” practice in the future, not a marketing initiative; and b) Figure out how “green” can actually enhance the guest experience.

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