Front Office Sells!!!

Sales people spend hours on the phone trying to get a lead. They send hundreds of emails daily trying to get the meetings’ planners to the hotel. They invite travel agents for lunch and Fam Trips. They send gift cards to the corp travel agents.

They do all the hard parts and don’t do the easy ones!

In every hotel, there is a guest who walks into the hotel for different reasons; resturant, bar, visiting, or attending a conference.
Some of these walk in guests stop by the front desk looking to see a room. Front desk usually calls sales if anyone can show the room, but 99.9% the sales coordinator says: all of the sales managers are busy!

So the front desk agent goes up with the walk in guests to show them the room.

Front desk agents are not trained enough to be sales persons. They don’t know the right questions to ask in order to get the sales lead. As result of this, the hotel lose a potential business because no one from the front office team will follow up with the guest. On the other hand, sales people ask hundreds questions about the business, where did the guest stay before and so on.

Sales team should scheduel a manger everyday to cover all walk in guests. They can create a walk in calendar and every sales manger covers it one day. You can not afford to turn down any kind of business!!