People skills are the most important skills you have to look for when hiring new hospitality employee. The hospitality industry is one of these industries that require exceptional people skills. You don’t have to be friendly to be an engineer. You don’t have to smile if you are computer programmer. But working in a hotel, you have to smile, you have to be friendly. When hiring new employee specially those who have guests’ contact, you must look for the smile. Don’t look for computer skill or business experiences. You can teach everyone how to use the computer and how to create a spread sheet, but you can NOT teach them how to smile. If the new employee knows how to smile, everything should be easy to learn after that. Employees with good people skills will save your company a lot of money because with their skills they will know how to solve problems and they will make every guest happy. And when the guests are happy, they will return to your property with no extra ads costs or discount. Look for the employees with people skills, it will pay back.
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