Blame No One

Blame No oneExpect nothingJust do it yourself******some manager really wants to motivate his/her team:))...

Middle level management is dying

Department and assistants’ departments’ heads are not getting paid enough in the hotel business. If you are front office manager or assistant front office manager, you make less money than front office supervisor or front office agent. Same thing apply to so many other departments.Managers don’t earn over time. They can work 15 hours day and they still get paid the same amount of money. In the other hand, supervisor and agents get paid double when working over time. In results to this, the highest turn over rate in a hotel position...

Expedia

This is my fourth hotel in New York City where I had problems with all Expedia reservations. Expedia cares about nothing but selling more reservations. They don’t care about making their customers happy.Fourth quarter in New York City is the busiest quarter of the year. And so many hotels close out some rooms' type for Expedia, hotles.com, and price line. Expedia still sell these rooms types to their guests. For example, we close our double bedded rooms in Thanksgiving, and Expedia still sell their customers the double bedded...

Travel Agents

Can someone tell me why all travel agents eat while talking on the pho...

The Basic Principles for a Collaborative Workplace

I had a training session at my work place and we learned these 5 basic principles which are very useful:1- Focus on the situation, issue, or behavior, not the person.2- Maintain the self-confidence and self-esteem of others.3- Maintain constructive relationships.4- Take initiative to make things better.5- Lead by example.Try to use these every day, your work life will be very easyThe book we used is product of Achieve Global, ...

Frist Conrad in Abu Dhabi

The Signing of Conrad Abu Dhabi, due to open in 2009, marks the brand's entry into the Uninted Arabic Emirates. Located on the Abu Dhabi Corniche and clad in curved glass, this striking hotel will have 380 guest rooms and 80 serviced apartments situated around private lago...

Egyptian President opens Four Seasons Alexandria

Within a seaside tower, the 118 guest rooms and suites of Four Seasons Hotel Alexandria are light and airy. Each has a private balcony, from which to absorb panoramic vistas of the Mediterranean or the glittering city. Designed by Pierre Yves Rochon, the rooms' and suites' classically chic décor is enhanced by traditional Egyptian accents and spacious Roman-style marble bathrooms. Varying in size, these deluxe accommodations...

Subway is a FAST food place

Subway is trying to convene us that it is not a fast food place like Burger Kings and KFC, but it is a restaurant. I don’t know how the marketing people at Subway expect us to believe it.Subway is a good fast food place and it is not a restaurant unless they meet the basic detentions of a restauran...

Pay check vs Career

As a Manager, you will see 2 kinds of employees. One of them is looking for pay check. the second one is looking for a career. The one who is looking at the job as Pay check, they should earn it. The second kind; who is looking at the job as career, as a manger, you should push them further. You should find out the leader inside them and help them grow and move ...

Tudor Hotel at the UN

Tudor Hotel at the UN was runing a special rate of $19.31 for July 7 to August 26. Why $19.31 because the hotel was built in 1931. however, the $19.31 special rate is sld out and you can not book it any more. So many hotels do this kind of special rates to attract people and creat publicity.click here to see the hot...

People book people

One of my frind sales manager told me that GUEST dont book the hotel rooms. They book the people who work in the hotel. If the GUESTS like the people so they will keep booking the hotel no matter what.interestin...

Check in & Out

Front office staff is the most important department of the hotel. They are the image of your hotel. They are the first people to make contact with your guests. And they are the last people to say good bye to your guests. When arriving to a hotel, you should be greeted by the doormen, and from this moment you can tell whether you will have a good stay or not. Door staff will open the car door for you, welcome you to the hotel, and assist you with your luggage. That will make you happy already. Door staff will direct you to the...

Got people Skills?

People skills are the most important skills you have to look for when hiring new hospitality employee. The hospitality industry is one of these industries that require exceptional people skills. You don’t have to be friendly to be an engineer. You don’t have to smile if you are computer programmer. But working in a hotel, you have to smile, you have to be friendly. When hiring new employee specially those who have guests’ contact, you must look for the smile. Don’t look for computer skill or business experiences. You can teach...

Hotel Managment Lay out: 1- Director of Revenue

Let's start with director of revenue. So many people in the hotel business don't know what the job descriptions of the director of revenue are. Forget about the written description; let's talk about the real ones. The director of the revenue is the head coach of the revenue he or she is the one who should know how to maximize the revenue. If you have a smart director of revenue and good sales team, your hotel is set. You will gain all the dollars you are looking for. The director of revenue should be aggressive, risk taker,...

Online Interviews

So many companies post their job opening on their website or on other website such as www.Hcareers.com for the hotels industry. It is great tools in the internet aura. Some companies ask you to fill out basic application such as your contact information and they give you the option to attache your resume. Other companies make you fill out everything including you job history, salary requirement, education, language and computer skills. And that is still fine because they may be afraid of virus attachment. Other companies are...

Is training important?

Training is very important Tool Company must use to insure success to all new employees. Good companies have training manager who handle the training process to the new staff. And when I say training I don’t mean how to use a computer system or how to do the job you are hired for. They hired you because they know that you did the job or you can do it. The training I mean is that the introduction of the new hire to the company’s culture and philosophy. The new hire has to know what the goals of this company and what makes this...

It is not good fit for your career path!!

Don’t you hate it when you interview for a job and the interviewer tells that he or she does not think the position is a good fit for you career path. Like he or she really cares about your career path. When they say that, there are 2 options. One is they might be afraid of you that one day you will take their position. Two, they don’t think you are good enough for the job and that is the best way to tell you so. If you spend time typing a cover letter and faxing or e-mailing your resume, don’t they think that you thought about...

Mouth to mouth Marketing

Since I am a big fan of Seth Godin, I will keep talk about the purple cow. In one part of his book he talked about Mouth to Mouth Advertisements. He said that the best and the cheapest way to advertise are mouth to mouth. When you offer a good service that is it. Every one will talk about your good service. People trust each other and they don’t trust advertisements. If you have the best sales force on earth, and they are trying to sell very good products, they will have hard time doing it because they are sales people, and...

Is HR Important????

When I go for an interview, I usually get an idea about the company from the second I enter the Human Resources office. I usually arrive few minutes early so I can fill out the paper work. Recently I had an interview in a good company! When I entered the Human Resources office after security gave me a pass, I greeted everyone in the office by saying good afternoon, my name is so and so and I am here for so and so. No one of the 3 ladies they were in the office greeted me back. I looked like an idiot with my big smile, and I...

Ran out of Sick Days

I ran out of sick Days!!!!I ran out of sick days Some times you weak up in the morning and you don't feel like going to work. You are just not feeling well mentally. So you ask yourself, should I call out sick? And the answer is no because you want to save the sick day to another time. My General Manager once at the Four Seasons New York was Mr. Thomas Steinhauer who I love and respect dearly. He once told us that we all came to work when we were really sick but we called sick when we were feeling well and wanted to do something...

The Purple Cow

Just read the Purple Cow by Seth Godin. The book is great marketing tools. And honestly, it changes the concepts and the old ideas of how to market your business. Basically, what I understood from this book is that your Business Ideas have to be remarkable so you can market it easy. If you have a bad business idea from the beginning, it will be hard to market it even if you have the best marketing team in earth. He gave...

Union Employees

I assume that the union was created to protect all employee rights from injustice employers. In my opinion, the union goals have changed or you can say that the union employees have changed. When you ask any front desk manager about the biggest challenge he or she faces, they will say; dealing with union employees is the hardest part of the job. Union employees think it is ok to be lazy. Don’t get me wrong here. I am talking about small percentage of union employees. I worked with some union employees and they were great examples...

3 Words!!

in one of my interviews, the interviewer asked me to describe myself in 3 words. How in earth do I describe myself in 3 words. Anyhow, I said 3 words which the interviewer loved to hear such as motivated, loyal, and hard working. After the first interviewer finished with me, another interviewer asked me to describe myself in one word!! I think William shakespeare himself cannot describe himself in one w...