Daily Digest for Thursday Mar 26, 2009Featured NewsA Call for Immediate Action Regarding a Threat to Organic FoodAppointments & PromotionsSeasoned Designer Joins Apollo Renovation TeamChanges in the Rezidor's IR OrganizationHFTP Extends Board Application Deadline to April 4Preferred Makes Six New AppointmentsLangham Promotes Katie Benson to Regional VPBusiness & FinanceChange Coming for Australia's Major OwnersHotel Investment Activity Across Canada DropsGlobal Hotel Prices Drop 12%Tropicana and Creditors Reach Agreement...

Communication

Again,What makes a hotel five stars is how the teams communicate among each other. What makes a five stars hotel different to another five stars hotel is the way its teams share the informations among themselves.Luxury is service! It is not only amenity or location.Luxury service is luxury communication,How many times you stayed at a hotel and felt that all of its staff were confused?How many phone calls you made just for an extra towel?How many surveys and profile questioners have you answered hoping to get the room you like?Luxury...

Hotel Executive

Daily Digest for Tuesday Mar 17, 2009Featured NewsU.S. Travel Association Debuts Online Voting For Innovator of the Year AwardsBusiness & FinanceWyndham Completes $46 Million Term SecuritizationHREC Arranges Financing of Doubletree, DallasInterstate Hotels Reports 4Q Net Loss of $16.5 millionAudit Report Raises Doubt About Lodgian's Ability to Continue as a Going ConcernLeisure Travel Trends Slightly UpwardATTA...

Mr. Manager

Mr / Ms. Manager: talks like a recorder. reads any book about management. sounds like a book. has a fake smile 24/7. thanks you, then makes you feel bad in a second. never gives you a straight answer. is a yes man to his bosses wants to look good; not his department acts like a politician. can not motivate his team. keeps too much information from his assistantsalways makes his team worry. does not want you to advance. is not open to new ideas. always has meetings which his team has no idea about.is not realistic. is not a...

Front Office Sells!!!

Sales people spend hours on the phone trying to get a lead. They send hundreds of emails daily trying to get the meetings’ planners to the hotel. They invite travel agents for lunch and Fam Trips. They send gift cards to the corp travel agents.They do all the hard parts and don’t do the easy ones!In every hotel, there is a guest who walks into the hotel for different reasons; resturant, bar, visiting, or attending a conference.Some of these walk in guests stop by the front desk looking to see a room. Front desk usually calls...

DD vs Starbucks!

DD is running a huge ad campaign against starbucks.I am one of so many people who love DD coffee, but still go to starbucks.A lot of people agreed that DD coffee was better than starbucks and it was also cheaper. But why we still go to starbucks instead of DD. The answer is service.Starbucks gives a five star service through professional well trained team.On the other hand, DD employees seem confused and a little bet...