Middle level management is dying

Department and assistants’ departments’ heads are not getting paid enough in the hotel business. If you are front office manager or assistant front office manager, you make less money than front office supervisor or front office agent. Same thing apply to so many other departments.Managers don’t earn over time. They can work 15 hours day and they still get paid the same amount of money. In the other hand, supervisor and agents get paid double when working over time. In results to this, the highest turn over rate in a hotel position...

Expedia

This is my fourth hotel in New York City where I had problems with all Expedia reservations. Expedia cares about nothing but selling more reservations. They don’t care about making their customers happy.Fourth quarter in New York City is the busiest quarter of the year. And so many hotels close out some rooms' type for Expedia, hotles.com, and price line. Expedia still sell these rooms types to their guests. For example, we close our double bedded rooms in Thanksgiving, and Expedia still sell their customers the double bedded...

Travel Agents

Can someone tell me why all travel agents eat while talking on the pho...

The Basic Principles for a Collaborative Workplace

I had a training session at my work place and we learned these 5 basic principles which are very useful:1- Focus on the situation, issue, or behavior, not the person.2- Maintain the self-confidence and self-esteem of others.3- Maintain constructive relationships.4- Take initiative to make things better.5- Lead by example.Try to use these every day, your work life will be very easyThe book we used is product of Achieve Global, ...